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Benefits of Online Portals for Owners and Tenants

Benefits of Online Portals for Owners and Tenants

The average rent in Saratoga Springs, NY is $2,093 per month.

That is a significant amount of money for many people. If tenants are paying so much then they should receive only the best service in return.

One way that owners and property managers can work to provide great service to their tenants is by using an online tenant portal. These online portals make it easier to communicate with and support your tenants.

But if you're not sure if you should be using one, that's ok. In this post, we'll go over some of the biggest benefits to both owners and tenants from using online portals.

Keep reading to learn more.


Online portals are great for effective communication between owners and tenants. It keeps all communication in one place so no one has to dig through different texts, emails, and paper notices if they want to find the information they need.

It also serves as a record of all communications so there can't be any arguments over what was and wasn't said. You'll have thorough documentation about any tenant questions, concerns, or issues that arise. This helps to protect both owners and tenants.

Easy Rent Collection

More and more people want the option to pay online, and an online tenant portal provides that option.

Paying rent using checks or cash is outdated and usually means additional work for both the tenant and owner. Whereas paying online is a safe, direct method that takes minimal work.

Online portals also give tenants the option to set up auto-pay so they don't won't ever miss a payment. It can also be set up to send out reminders each month a couple of days before the rent is due.

Easier Maintenance Requests

An online portal will have a section for tenants to enter their maintenance requests as well. This is a big help in organizing the system for these requests.

This allows tenants to simply go online and provide all of the relevant information about their requests. It's then sent directly to the maintenance team for the rental property so they can prioritize and handle the requests as they come in.

This means fewer incoming calls to the office for owners. In turn that gives owners some of their time back which they can then dedicate to other parts of their business.

Centralized Information

One of the best benefits of using online portals is that it keeps everything in a central location. This can include copies of the lease agreement, rent increase notices, communications between the tenant and owner, and maintenance requests.

Tenants can have easy access to all of the information about their rental without having to keep track of a bunch of papers. They also have access to it 24/7 so they don't have to wait until someone is in the office to send in their questions.

Online Portals for Tenants and Owners

Using online portals benefits both tenants and owners. They help improve communication, organization, and efficiency. If you aren't using one yet, it's time to get on board.

If you're looking for help with property management in the Saratoga Springs, NY area, we can help. Get a free rental analysis today.